EXPERIENCE PERSONALIZED CUSTOMER SERVICE!
Mike Phalan
Gestalt HiFi
24 Sunlit Dr West
Santa Fe NM 87508
By Appointment
gestalthifi@gmail.com
808.640.8947
As avid music enthusiasts ourselves, we’ve been bringing superior sound into our customers homes for years.
When it comes to superior audio, that experience and know how are invaluable in building audio systems. Putting together a music system that’s exactly right for you is a science and an art – It requires technical expertise as well as a true appreciation and feel for the emotional appeal of music.
Our belief and commitment to the expression of the art form. One of life’s greatest gifts to enjoy, music brings out our emotions, allows us to reflect in the moment, revisit feelings of the times and places in our lives. At Gestalt HiFi we understand this intimate relationship and the individual expression each of us enjoys in an enriching listening experience.
This is our passion! We bring elements together in the form of loudspeakers, amplification, digital components, turntables and cabling designed specifically to match one another sonically. With the reemergence of the listening room and the concept of an evening enjoying our favorite albums is again a focal point of a enriched home experience. Where bringing family and friends together to share music is providing an experience to savor.
We specialize in creating listening experiences! We work closely with you, provide in home evaluations, from beginning through purchase and implementation to assure each client’s satisfaction. We are truly a value add resource with years of experience in the industry. Putting together a music system that’s exactly right for you is both a science and an art – it requires technical expertise as well as a true appreciation and feel for the emotional appeal of music. We love music and its our intention to spread this reborn concept of quality time listening everywhere we go!
Let us setup your turntable and align your next cartridge to perfection. We are the premier Analog Experts in New Mexico
What is Your Ideal Set-Up?
In-Home Evaluations
As part of our overall approach we provide the ultimate in care whenever necessary to insure we have a complete understanding of both a visual and sonic imprint of your listening room to provide a solution that meets or exceeds all your requirements.
How do we accomplish this: The Gestalt HiFi approach to sound, a major tenet of this philosophy is the ultimate importance of room/speaker/system interface, or RISSI
How we implement it: We arrive with testing devices, recordings that help us analyze the sound in the room, and experienced ears that bring the subtle notes to clarity.
How we use this information: With this evaluation, we are now equipped to make specific recommendations on equipment, acoustical room treatments, and setup. If the need arises, we will travel almost anywhere. It is our sincere belief that if you are in New Mexico, you owe it to yourself to take advantage of this incredible service. Its all about the music – in your home!
Equipment Trials: From our show room to your listening room, we provide this special service to help you make the ultimate educated decision on that special component or speaker in your home
How to get more information: Call us or simply click the contact us page to arrange a call to answer your questions or simply have a discussion. Get educated, before you spend that money on a system that isn’t sonically matched to your particular room. Its worth more than you can imagine!
More Services: Custom Cabinetry, Acoustic Room Treatments, Electrical upgrades & Installation services. At Gestalt HiFi we have resources available to help you create the ultimate in listening environment, aesthetically and dynamically implemented to achieve the very best musical listening experience possible.
How can electrical upgrades improve sound: Dedicated electrical circuits provide a cleaner source of power by using higher grade and gauge wire with silver treatments. Power conditioning equipment will add another level of improvement to the equation that will yield tangible listening results.
Custom Woodworking: Speaker stands, racks or cabinets required to complete your room, we can provide resources to meet the specifications of that special project.
Acoustic Treatments: These special room augmentations can be wide ranging or small devices that provide the additional inner lining to achieving that special nirvana in your listening enjoyment.
Installation Services: As implementation is the final step in system deployment we offer services in measuring speaker distance, sitting positioning, electronics and turntable setup that ultimately tie all your components together and bring it all to life.
Repairs and Upgrades: We employ resources to provide expert service when the need may arise. Our technicians bring years of experience in all aspects of audio expertise. We carefully choose our product lines with integrity and reliability backed by the factory. We offer excellent opportunities for system upgrades and trade in values to assist you in developing your music system to its fullest potential.
Policies
Seven-Day Return Guarantee
Unless otherwise specified, you may return any item purchased at Gestalt HiFi within 7 days, provided that the item is in like-new condition with blank warranty cards, all boxes and packing, manuals and original sales receipt, for store credit only. Special order items are excluded. Used items are excluded from this policy and are considered “final sales”.
One Year Trade-Up Policy
Loudspeaker systems, integrated amplifiers, preamps, power amps, tuners, receivers, and turntables purchased new at Gestalt HiFi may be traded in for like items, costing at least twice as much as the original unit. 100% of the original price may be applied as long as the unit retains original packing, boxes, instructions and proof of purchase. The unit traded in must be in excellent working order and without cosmetic defects. This policy excludes phono cartridges or other items that are subject to usage-related wear and performance deterioration.
Equipment Loaned for Home Trial Use
Gestalt HiFi may, at its sole discretion, loan certain demo equipment to local customers for limited home use. There may be a per diem charge for the use of such equipment that will be credited towards the purchase of equipment from Gestalt HiFi. The customer assumes full responsibility for returning the equipment in good working order and without damage, within the agreed time period. Equipment home trial is not available outside of our immediate geographic region and products may not be shipped for either delivery or return.
Used Equipment
Gestalt HiFi will guarantee used equipment for a period of 14 days. We’ll make our best efforts to repair any used equipment during that period of warranty, but are not obligated to replace such equipment if it is not repairable. Gestalt HiFi will in that event issue a store credit for the amount of the purchase.
Consignments
Consigned good are sold as-is. Goods sold on consignment are subject to a 35% fee, which will be reduced to a 20% fee when it involves the purchase of new equipment by the consignee.
Warranty Service
Gestalt HiFi is a warranty service center for some of the manufacturers we carry, however certain manufacturers require us to send all warranty repairs to them. In these cases all shipping charges to the manufacturer are the responsibility of the customer. (Most manufacturers will pay for return shipping.) All manufacturers’ warranties apply and are the responsibility of the manufacturer.
Special Orders
Special order merchandise is not subject to cancellation or refund. Gestalt HiFi requires a 50% non-refundable deposit on all special orders.
Policy Explanations and Warranty Exclusions
- Gestalt HiFi reserves the right to charge for all shipping costs on a situational basis.
- Our warranties apply only to the original purchaser and are non-transferable.
- Our warranties do not cover any damage due to unforeseeable, unintentional or accidental misuse or abuse. Incidental and consequential damages are not covered and no express or implied warranty for such damage is given.
- No warranties or trade-up policies contained herein shall apply to special order merchandise or any equipment used in commercial applications.
- Deposits toward special order merchandise are non-refundable.
- Deposits for service work or layaway merchandise that have been in place for more than 90 days will not be refunded, only a store credit will be issued.
HIGH DESERT FIDELITY CLUB
Hello,
The High Desert Fidelity Club is a community of audio enthusiasts who meet monthly to socialize, jam and experience a variety of sound systems. We meet monthly from 6:30 pm to 9:00 pm.
Prepare to be blown away, and have fun of course with “like minded audio enthusiasts!”
Please email us at gestalthifi@gmail.com to be added to our email invite list!
By Hal Espen / For The New Mexican
“-along with a guarantee that you’ll sit grinning from ear to ear with tears running down your face, “experiencing music in a way that feels like Norah Jones or Neil Young is in your living room.” To showcase the product lines that represent his core philosophy of audio design — Pass Labs and First Watt amplifiers designed by engineering wizard Nelson Pass — Phalan transformed his retail space into perhaps the finest listening room in New Mexico. Sink into one of his plush gray chairs, make a request from Gestalt’s library of vinyl LPs and digital files, and you may be astonished by what you hear.
To let sticker shock scare you away would be a mistake, however. First off, he seems far more intent on sharing the joy of music than pitching his wares. To that end, he founded the High Desert Fidelity Club, which meets monthly in members’ homes (and occasionally at Gestalt), to hold free-wheeling, commerce-free City Different listening parties. (I’ve been. They’re big fun.)”
